Introduction 1.1 Purpose of the BABOK® Guide 1.2 What is Business Analysis? 1.3 Who is a Business Analyst? 1.4 Structure of the BABOK® Guide

Introduction 2.1 The Business Analysis Core Concept Model™ 2.2 Key Terms 2.3 Requirements Classification Schema 2.4 Stakeholders 2.5 Requirements and Designs

Introduction 3.1  Plan Business Analysis Approach 3.2  Plan Stakeholder Engagement 3.3 Plan Business Analysis Governance 3.4  Plan Business Analysis Information Management 3.5  Identify Business Analysis Performance Improvements

Introduction 4.1  Prepare for Elicitation 4.2  Conduct Elicitation 4.3 Confirm Elicitation Results 4.4  Communicate Business Analysis Information 4.5 Manage Stakeholder Collaboration

Introduction 5.1  Trace Requirements 5.2  Maintain Requirements 5.3  Prioritize Requirements 5.4  Assess Requirements Changes 5.5  Approve Requirements

Introduction 6.1  Analyze Current State 6.2  Define Future State 6.3  Assess Risks 6.4  Define Change Strategy

Introduction 7.1 Specify and Model Requirements 7.2  Verify Requirements 7.3  Validate Requirements 7.4  Define Requirements Architecture 7.5  Define Design Options 7.6  Analyze Potential Value and Recommend Solution

Introduction 8.1  Measure Solution Performance 8.2  Analyze Performance Measures 8.3  Assess Solution Limitations 8.4  Assess Enterprise Limitations 8.5  Recommend Actions to Increase Solution Value

Introduction 9.1  Analytical Thinking and Problem Solving 9.2  Behavioural Characteristics 9.3  Business Knowledge 9.4  Communication Skills 9.5  Interaction Skills 9.6  Tools and Technology

Introduction 10.1 Acceptance and Evaluation Criteria 10.2 Backlog Management 10.3 Balanced Scorecard 10.4 Benchmarking and Market Analysis 10.5 Brainstorming 10.6 Business Capability Analysis 10.7 Business Cases 10.8 Business Model Canvas 10.9 Business Rules Analysis 10.10 Collaborative Games 10.11 Concept Modelling 10.12 Data Dictionary 10.13 Data Flow Diagrams 10.14 Data Mining 10.15 Data Modelling 10.16 Decision Analysis 10.17 Decision Modelling 10.18 Document Analysis 10.19 Estimation 10.20 Financial Analysis 10.21 Focus Groups 10.22 Functional Decomposition 10.23 Glossary 10.24 Interface Analysis 10.25 Interviews 10.26 Item Tracking 10.27 Lessons Learned 10.28 Metrics and Key Performance Indicators (KPIs) 10.29 Mind Mapping 10.30 Non-Functional Requirements Analysis 10.31 Observation 10.32 Organizational Modelling 10.33 Prioritization 10.34 Process Analysis 10.35 Process Modelling 10.36 Prototyping 10.37 Reviews 10.38 Risk Analysis and Management 10.39 Roles and Permissions Matrix 10.40 Root Cause Analysis 10.41 Scope Modelling 10.42 Sequence Diagrams 10.43 Stakeholder List, Map, or Personas 10.44 State Modelling 10.45 Survey or Questionnaire 10.46 SWOT Analysis 10.47 Use Cases and Scenarios 10.48 User Stories 10.49 Vendor Assessment 10.50 Workshops

Introduction 11.1 The Agile Perspective 11.2 The Business Intelligence Perspective 11.3 The Information Technology Perspective 11.4 The Business Architecture Perspective 11.5 The Business Process Management Perspective