Next, I need to consider common technical issues. If the app isn't downloading from an official store, users might be using third-party sources, which can cause problems. Security issues like malware or fake apps could be a concern here. Also, payment issues for subscriptions if it's a paid service might be part of the problem.
Next, I need to consider common technical issues. If the app isn't downloading from an official store, users might be using third-party sources, which can cause problems. Security issues like malware or fake apps could be a concern here. Also, payment issues for subscriptions if it's a paid service might be part of the problem.