I remember the first time I needed to reach someone across a city without leaving my desk. It was one of those late afternoons when rain sketched the office windows and the printer jammed, and my colleague across town—an expert at untangling both printers and muddled schedules—was the closest thing I had to a tech lifeline. We used Supremo then, a small, unassuming remote‑access tool that felt like a secret passage between computers.